mental models

  • Mental Models: The SCAMPER Method

    The SCAMPER method is one of the easiest yet most effective strategies for finding solutions to problems and sparking creative thinking.

    Think of this mental model as akin to opening a faucet that introduces water to seven pipes, and each of those pipes channels to a unique pot of earth. Each pot has the potential to bring forth new growth once the seeds in it are watered. Note that the SCAMPER method doesn’t require that you move in a sequential flow of steps. You can use it in any order or sequence and jump among the different techniques.

    Substitute: This technique refers to replacing certain parts in the product, process, or service with another to solve a problem. To carry out this technique, first consider the situation or problem in light of having many elements—multiple materials, several steps in the process, different times or places at which the process can occur, various markets for the product or service, and the like. Then consider that each and every one of these elements may be replaced with an alternative.

    Combine: This technique suggests considering whether two products, ideas, or steps of a procedure may be combined to produce a single output or process that’s better in some way. Two existing products could create something new if put together. Two old ideas could merge into a fresh, groundbreaking one if fused in the right way. Two stages of a process may be melded into one to create a more streamlined, efficient procedure.

    Adapt: This technique intends to adjust something in order to enhance it. It solves problems by improving how things are typically done, with adjustments ranging from something small to something radical. It challenges you to think of ways that you can adjust what’s already existing—be it a product, a process, or a manner of doing things—such that it solves a current problem and is better tailored to your needs.

    Magnify or minimize: This technique involves either increasing or decreasing an element to trigger new ideas and solutions. Magnifying pertains to increasing something, such as by exaggerating a problem, putting more emphasis on an idea, making a product bigger or stronger, or doing a process more frequently.

    Put to another use: This technique aims to figure out how an existing product or process may be used for a purpose other than what it’s currently being used for. It stimulates a discussion on the myriad of other ways you might find a use for anything from raw materials to finished products to discarded waste. It’s basically about finding a new purpose for old things.

    Eliminate: This technique refers to identifying the unnecessary elements of a project or process so that they can be eliminated and thus provide for an improved outcome. It considers how a procedure may be streamlined by dropping redundant steps or how the same output may be produced despite cutting resources. Whatever resource is freed up may then be used to enhance creativity and innovation.

    Reverse: This technique suggests switching up the order of the process steps in order to find solutions and maximize innovative potentials. Also known as the rearrange technique, this line of thinking encourages interchanging elements or considering the process backward in order to stimulate a fresh take on the situation.

    Pioneered by Bob Eberle to spark creativity during brainstorming sessions, the SCAMPER method stands for seven techniques that help direct thinking toward novel ideas and solutions: (S) substitute, © combine, (A) adapt, (M) minimize/ magnify, (P) put to another use, (E) eliminate, and ® reverse. Collectively, these techniques are based on the idea that you can come up with something new by simply modifying the old things already present around you.

    — Mental Models: 30 Thinking Tools that Separate the Average From the Exceptional. Improved Decision-Making, Logical Analysis, and Problem-Solving by Peter Hollins

  • Mental Model #1: Address “Important”; Ignore “Urgent.” These are entirely separate things that we often fuse together. Important is what truly matters, even if the payoff or deadline is not so immediate. Urgent only refers to the speed of response that is desired. You can easily use an Eisenhower Matrix to clarify your priorities and ignore urgent tasks, unless they so happen to also be important.

    Mental Model #2: Visualize All the Dominoes. We are a shortsighted species. We think only one step ahead in terms of consequences, and then we typically only limit it to our own consequences. We need to engage in second-order thinking and visualize all the dominos that could be falling. Without this, it can’t be said that you are making a well-informed decision.

    Mental Model #3: Make Reversible Decisions. Most of them are; some of them aren’t. But we aren’t doing ourselves any favors when we assume that they are all irreversible, because it keeps us in indecision far too long. Create an action bias for reversible decisions, as there is nothing to lose and only information and speed to gain.

    Mental Model #4: Seek “Satisfiction.” This is a mixture of satisfy and suffice, and it is aiming to make decisions that are good enough, adequate, and serve their purpose. This stands in stark contrast to those who wish to maximize their decisions with “just in case” and “that sounds nice” extras. Those who maximize are looking to make a perfect choice. This doesn’t exist, so they are usually just left waiting.

    Mental Model #5: Stay Within 40–70%. This is Colin Powell’s rule. Make a decision with no less than 40% of the information you need but no more than 70%. Anything less and you are just guessing; anything more and you are just wasting time. You can replace “information” with just about anything, and you will realize that this mental model is about encouraging quick yet informed decisions.

    Mental Model #6: Minimize Regret. Jeff Bezos developed what he calls the regret minimization framework. In it, he asks one to visualize themselves at age 80 and ask if they would regret making (or not making) a decision. This simplifies decisions by making them about one metric: regret.

    — Mental Models: 30 Thinking Tools that Separate the Average From the Exceptional. Improved Decision-Making, Logical Analysis, and Problem-Solving by Peter Hollins

  • Mental models are blueprints we can use in various contexts to make sense of the world, interpret information correctly, and understand our context. They give us predictable outcomes. A recipe is the most basic form of mental model; each ingredient has its role, time, and place. However, a recipe is not applicable to anything outside the realm of food. Thus, we find ourselves in a position of wanting to learn a wide range of mental models (or latticework) to prepare ourselves for whatever may come our way. We can’t learn ones for each individual scenario, but we can find widely applicable ones.

    — Mental Models: 30 Thinking Tools that Separate the Average From the Exceptional. Improved Decision-Making, Logical Analysis, and Problem-Solving by Peter Hollins

  • On building learning organizations

    Personal mastery: Continually clarifying and refining our personal visions, and seeing reality objectively.

    Building shared vision: The capacity to translate individual visions into collective visions that galvanize a group of people based on what they’ll really like to create together.

    Mental models: Learning to unearth our own personal pictures of the world, to bring them to the surface so that we see how they impact our actions.

    Team learning: Spending time together to suspend assumptions and come up with new ideas.

    Systems thinking: What causes patterns of behavior? It is a framework for seeing the whole picture instead of individual things. The purpose is to make the full picture clearer, to see patterns between components or subsystems.

    Feedback: Any reciprocal flow of influence. Think of circles of influence in order to get things done, rather than linear processes.

    In building learning organizations there is no ultimate destination or end state, only a lifelong journey. “This work requires great reservoirs of patience… but I believe the results we achieve are more sustainable because the people involved have really grown. It also prepares people for the ongoing journey. As we learn, grow, and tackle more systemic challenges, things do not get easier.”

    — The Fifth Discipline: The Art & Practice of The Learning Organization by Peter M. Senge

  • The goal of business should not be to do business with anyone who simply wants what you have. It should be to focus on the people who believe what you believe. When we are selective about doing business only with those who believe in our WHY, trust emerges.

    — Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek

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