• We’ve learned that time-tellers can become clock-builders, and we’re learning how to help time-tellers make the transition. We’ve learned that, if anything, we underestimated the importance of alignment, and we’re learning much about how to create alignment within organizations. We’ve learned that purpose — when properly conceived — has a profound effect upon an organization beyond what core values alone can do, and that organizations should put more effort into identifying their purpose.

    — Built to Last: Successful Habits of Visionary Companies by Jim Collins, Jerry I. Porras

  • When things are going best is when you have the opportunity to be the strongest, most demanding, and most effective in your leadership. A strong wind is at your back, but it requires an understanding of the perils produced by victory to prevent that wind from blowing you over.

    — The Score Takes Care of Itself: My Philosophy of Leadership by Bill Walsh, Steve Jamison, et al.

  • The art of management lies in the capacity to select from the many activities of seemingly comparable significance the one or two or three that provide leverage well beyond the others and concentrate on them. For me, paying close attention to customer complaints constitutes a high-leverage activity.

    Aside from making a customer happy, the pursuit tends to produce important insights into the workings of my own operation. Such complaints may be numerous, and though all of them need to be followed up by someone, they don’t all require or wouldn’t all benefit from my personal attention. Which one out of ten or twenty complaints to dig into, analyze, and follow up is where art comes into the work of a manager. The basis of that art is an intuition that behind this complaint and not the other lurk many deeper problems.

    — High Output Management by Andrew S. Grove

  • Expertise is the inventory of knowledge and experience you possess on a particular subject. You’re not necessarily born with it; you develop it, research it, thrive on learning as much about your subject as you possibly can. The greater your expertise, the greater your potential to teach, the stronger and more productive you can be as a leader.

    — The Score Takes Care of Itself: My Philosophy of Leadership by Bill Walsh, Steve Jamison, et al.

  • …the process of strategy then reiterates through these steps over and over again, constantly evolving. In other words, strategy is not a discrete analytical event — something decided, say, in a meeting of top managers based on the best numbers and analysis available at the time. Rather, it is a continuous, diverse, and unruly process. Managing it is very hard — the deliberate strategy and the new emerging opportunities fight for resources.

    On the one hand, if you have a strategy that really is working, you need to deliberately focus to keep everyone working together in the right direction. At the same time, however, that focus can easily cause you to dismiss as a distraction what could actually turn out to be the next big thing. It may be challenging and unruly, but this is the process by which almost all companies have developed a winning strategy.

    — How Will You Measure Your Life? by Clayton M. Christensen, James Allworth, et al.

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