RAFFIAPALM

Resources for product teams from industry experts.

Many products run into ethical dilemmas around their data practices. Here are some questions to ask:

  • What data do you plan to collect?
  • Do your customers understand that you’ll be collecting that data?
  • Do your customers understand how you’ll be using that data?
  • Are you planning to share that data with third parties? If yes, how are those third parties planning to use that data?
  • If your customers fully understood how you planned to use their data, would they be okay with it?

— Continuous Discovery Habits: Discover Products that Create Customer Value and Business Value by Teresa Torres

Source: Amazon Kindle

Related Stories and Excerpts:

  1. Iterate Live long and prosper, said Sojuku as he stepped out of the meeting room. Peace and long life, I replied. Sojuku is a big fan of Star Trek. I could care less about Star Trek, but anything to make the man smile and continue feeling good about the work he puts in to enable our customers to share data about their lives and commerce. “Another shot of whiskey before you hit the streets?” “Yeah, why not!” I like the view from here. Our office overlooks the ocean, and we were fortunate to get a beautiful view of it right […]
  2. Good teams have product, design, and engineering sit side by side, and they embrace the give and take between the functionality, the user experience, and the enabling technology. Good teams get their inspiration and product ideas from their vision and objectives, from observing customers’ struggle, from analyzing the data customers generate from using their product, and from constantly seeking to apply new technology to solve real problems. Good teams understand who each of their key stakeholders are, they understand the constraints that these stakeholders operate in, and they are committed to inventing solutions that work not just for users […]
  3. A question that’s hard enough to be interesting, but realistic enough that you have some hope of answering it. (Not that you have to find an answer to all beautiful questions; the string theorist Witten, for instance, has never fully answered his biggest questions about the nature of the universe, but he told me that the pursuit of those questions has led him to many other interesting discoveries along the way.) — A More Beautiful Question: The Power of Inquiry to Spark Breakthrough Ideas by Warren Berger Source: Amazon Kindle […]
  4. Opportunities framed from your company’s perspective: Product teams think about their product and business all day every day. It’s easy to get stuck thinking from your company’s perspective rather than your customers’ perspective. However, if we want to be truly human-centered, solving customer needs while creating value for the business, we need to frame opportunities from our customers’ perspective. No customer would ever say, “I wish I had more streaming entertainment subscriptions.” But they might say, “I want access to more compelling content.” Review each opportunity on your tree and ask, “Have we heard this in interviews?” If you […]
  5. There are three points of executive leverage in strategy making. The first is to manage the cost structure, or values of the organization, so that orders of disruptive products from ideal customers can be prioritized. The second is discovery-driven planning — a disciplined process that accelerates learning what will and won’t work. The third is to vigilantly ensure that deliberate and emergent strategy processes are being followed in the appropriate circumstances for each business in the corporation. This is a challenge that few executives have mastered, and is one of the most important contributors to innovative failure in established […]

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